Crisis Intervention in Child Abuse and Neglect: The User Manual Series

This is a classic course. retains a small number of "Classic Courses". These courses are based on materials that have an older publication date, but that retain enduring learning value and relevance today. We can recommend this course as valuable, but if you are looking for more recent material you might wish to choose a different one.

About the Course:

This course is based on a manual that is part of the National Center on Child Abuse and Neglect User Manual Series, helping caseworkers improve their assistance to children and families in crisis. Sections present a brief overview of crisis; define crisis, identify the elements and phases of crises, highlight client feelings during a crisis, and discuss the psychological effects of crises; and outline the goals of crisis intervention and describe a nine-step crisis intervention model. The manual offers suggestions for involving the entire family in the crisis intervention assessment process; examines specific treatment approaches and techniques, including community systems, multimodal, cognitive behavioral, task-centered, family, and eclectic models.


U.S. Department of Health and Human Services

Publication Date:



Gentry, Charles E.

Westover Consultants, Inc.

Recommended For:

This course is recommended for health care professionals, especially psychologists, counselors, social workers, and nurses who seek knowledge about crisis intervention in cases of child neglect and abuse. It is appropriate for all levels of participants’ knowledge.

Course Objectives:

  1. Define crisis and intervention, and explain the elements and potential implications of both.

  2. Describe and assess the processes of crisis intervention and treatment options as presented in the course materials.

  3. Explain how to effectively initiate termination and follow-up services for families in crisis.

  4. Identify areas of importance to consider for crisis intervention workers’ training and well-being.

Materials for Course

Exam Questions

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Course Number: 101349
Credit Hours: 5cr
NBCC Credit Hours: 5cr
Exam Fee: $34.85
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Format: Online Article
4.5 out of 5
Popularity: 423 members have taken this course